Shipping & Returns Policy for Personalized Gifts

  • Estimated Shipping Time: Products are fulfilled directly from our fulfillment partners. Delivery times vary:
    • USA (3-10 business days)
    • Canada and UK (6-15 business days)
    • International (5-25 business days)
  • Shipping FAQ: Most products are courier shipped via DHL Express (or UPS for the US) with tracking. Free shipping for US, Canada and UK orders. Flat rate fee of $25 USD for other countries. Please provide accurate shipping address to avoid delivery issues.
  • Returns: Due to the personalized nature of customized gift items (includes custom embroidery text or permanently printed text on products), we do not accept returns. However, if your item arrives with any defects, we will happily replace it to ensure your satisfaction.
  • Cancellations: Order cancellations possible if within the processing time (until 10 am Mountain Time, Monday to Friday). Contact us immediately for assistance.
  • Assistance: Contact us with any questions before purchasing at support@modernkastle.com. We strive to provide clarifications and ensure your satisfaction. Reach out within 15 days of delivery for any issues encountered.